Rental Policies

1. Reservations & Payments

A 50% non-refundable deposit is required to secure your date and items. The remaining balance is due exactly 14 days prior to the delivery/will-call date. If the order is placed within 14 days of the event, payment in full is required at the time of booking.

2. Modifications & Cancellations

You may reduce your item counts up to 14 days prior to your event. After the 14-day mark, reductions are not permitted, as the items have been prepped and reserved exclusively for you. Additions can be made subject to availability.

Cancellations made prior to 14 days before the event will result in the forfeiture of the 50% deposit. Cancellations made within 14 days of the event will be charged the full amount of the order.

3. Damage Waiver & Missing Items

An optional Damage Waiver of 10% may be applied to your order. This covers accidental damage such as minor scratches or broken glassware (up to 3 items). It does not cover:

• Loss, theft, or mysterious disappearance
• Damage due to gross negligence
• Wax damage on linens

If items are unreturned or damaged beyond repair, the replacement cost (up to 5x rental rate) will be billed to the card on file.

4. Linen Preparation

All linens are delivered clean, pressed, and on hangers. After your event, please shake out all food/debris and place dry linens in the provided return bags. Wet linens should be allowed to air dry before bagging to prevent mildew (mildewed linens will be charged full replacement cost).

5. Delivery & Pick-up Conditions

Delivery requires reasonable access (paved surface, no more than 5 steps, within 100 feet of parking). Orders requiring complicated access must be disclosed prior to quoting and may incur additional fees. Items must be stacked and grouped together in a single location for pickup exactly as they were delivered.